Beck Hall, a 21-room hotel and restaurant in the Yorkshire Dales village of Malham, has become the first hotel in the region to be accredited as a Living Wage employer.
The move will see all employees aged 18 and over receive a minimum hourly pay of £8.75.
This rate is significantly higher than the statutory minimum wage for over 25s of £7.50 per hour, and is calculated and updated annually by the Living Wage Foundation to reflect the real costs of living.
So far, 20 hotels across the UK have made the voluntary commitment, there are currently no other accredited hotels in Yorkshire or Lancashire.
Andrew and Louise Macbeth, who acquired Beck Hall in July 2014 – leaving behind careers in IT and hospitality journalism respectively – before embarking on its renovation and rebranding, said they wanted to lead the way for others in the industry.
“Employees can make or break your hotel. The amazing service our staff provide comes from the heart. It comes from feeling happy and secure. We can’t expect our employees to go above and beyond to create fantastic guest experiences, only to be struggling to make ends meet at the end of the working week,” said Louise.
The UK hospitality industry has long been faced with costly recruitment and retention challenges, and skills shortages, something the Beck Hall owners believe can be helped by encouraging such ethical values within organisations.
“Valuing our employees by recognising them financially, embracing diversity and individuality, and offering career progression speaks for itself in our low rate of staff turnover, high productivity, excellent guest reviews and loyal customer base – we hope more hotels will follow suit,” she added.
The dog-friendly Yorkshire Dales hotel has received independent review site TripAdvisor’s Certificate of Excellence every year since being acquired by the current owners. It is now ranked in the top five hotels in the Yorkshire Dales, and won the award for Best Accommodation in the Skipton Business Awards 2017.
Spring of this year will bring the launch of a half million pound restaurant extension opening onto the streamside, and two deluxe streamside rooms.
Living Wage Foundation director Katherine Chapman said: “We welcome Beck Hall Hotel to the Living Wage movement as an accredited employer. Beck Hall is Yorkshire’s first accredited hotel, and we hope others now follow their lead.
“We are a movement of over 3700 UK employers who together want to go further than the government minimum to make sure all their staff earn enough to live on. We have lots of small businesses as well as big household names like; IKEA, Aviva, Chelsea and Everton Football Clubs and many more,” she added.