Amazon best-selling author, Monica Or, has published a new book which aims to help hoteliers improve their guest offer. In Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys, Or takes the reader through actionable steps which are backed up by industry examples from well-known hoteliers. The guide includes exercises that can be applied immediately to any hotel business.
The book is available on Amazon in both paperback and kindle formats, and it became a hospitality, travel and tourism best-seller within 24 hours of its release. “My philosophy is very straightforward,” explains Or. “Hospitality is all about welcoming guests, and we can do this in a way that creates lasting memories through random acts of kindness and by paying it forward. The execution can be more complex, though, which is why I have written my books to give guidance and inspiration to those that want to have the key to a successful business.” In 2014, Or published another guide, Star Quality Hospitality – The Key to a Successful Hospitality Business, which is also available on Amazon.