All the winners on stage at the Boutique Hotelier Personal Service Stars awards.
The winner of the Restaurant Manager of the Year is Richard Naulleau from Careys Manor and Senspa. Finalists are: Joss Roussanne from The Queensberry Hotel in Bath. Pawel Tomczyk from Alexander House Hotel in Sussex. Sarah Bonsor from The Pig near Bath in Somerset.
The winner of the Front of House Manager of the Year, which is sponsored by Gilchrist & Soames, is Emma Dreano from Whatley Manor Hotel. Finalists are: Lorena Somera from The Capital Hotel. Mike Juszczak from Careys Manor and Senspa. Tim Seward from Cliff House Hotel.
The winner of Housekeeping Manager of the Year, sponsored by Mitre Linen, is Gitana Cibulskiene from The Arch London. Finalists were: Angela Ellis from The Zetter Hotel and Townhouse in London. Paula Seddon from Northcote hotel in Lancashire. Sandra Freitas from The Ampersand Hotel in Kensington.
The winner of Customer Service Star of the Year is Darryl Harris from The Pig near Bath. Finalists were Caroline Browning from Lucknam Park Hotel. Helen Hillary from The Grove. Scott King from Malmaison Leeds.
The Spa Manager of the Year is Carol Osbourne from Whatley Manor Hotel. Finalists were: Kristina Worsley from Alexander House Hotel and Utopia Spa in Sussex. Liz Wilson from Danesfield House Hotel. Mary Smith from Greenway Hotel and Spa.
The Reservations & Revenue Manager of the Year category, which is sponsored by IDeaS, was won by Celia Pestana-Beck from The Zetter Townhouse. Finalists were: Alison Byram from The Goring. Louise Barber from The Grove. Melanie Hernandez from Lucknam Park.
The winner of the Concierge of the Year Awards is Richard Jenkins from The Cavendish (the award was collected on his behalf by his colleague, Mo). Finalists were: Brian Murphy from The Bloomsbury Hotel. Natalie Goldin from Metropolitan by COMO. Theo Dubroy from The Arch London.
The final award of the night, the Shining Star Award, was won by Sam Jones from Oddfellows Chester. The award was sponsored by Corby of Windsor. Finalists were: Alessandro Pizzoli from The Kensington Hotel in London. Amelia Faulkner from the Greenway Hotel and Spa. Sylvvia Wlodarczyk from Town Hall Hotel & Apartments.