The five-star resort on the banks of Loch Lomond, Cameron House, has launched a new concierge apprenticeship scheme, marking the first of its kind in Scotland.
The new apprenticeship will run over the course of three years and will educate the selected trainee in the day to day supervision of the five-star concierge department, as well as grant access to a range of operational areas throughout the hotel.
The apprentice will join an existing team of 12 and will be mentored by award-winning concierge, Alan Grimes, who has been in the industry for 30 years and has held the role of head concierge at Cameron House Hotel for the past eight.
Grimes is the only concierge to have been awarded both Concierge of the Year Award and the Service through Friendship Award at the Morris Golden Keys Concierge Awards.
He is also the founding chairman of the Scottish region of The Society of the Golden Keys, which he initiated in 2009.
“This new initiative is testament to our commitment to retaining an exceptional level of customer service that is both personable and approachable,” explains Grimes. “We welcome guests here for an experience, not just a stay, and the concierge role plays a key part in that. After 30 years in the industry I want to be able to give back and the apprenticeship scheme gives me the chance to do that.”
Commenting on the new apprenticeship scheme, Andy Roger, resort director at Cameron House said: “This is our next step in leading the way in luxury hospitality recruitment and development in Scotland. At Cameron House we feel that the concierge apprenticeship scheme not only shows our dedication to the quality of service we provide to our guests, but also our investment in the people who make Cameron House the resort it is today.”
Cameron House recently celebrated 470 years of dedicated service at their Long Service Awards, with 40 employees being recognised for 5, 10, 15, 20 and 25 years’ of service at the resort.