Country house hotel reaps rewards of employing young staff

The youngest hotel manager in the Highlands has scooped the Investors in Young People (IIYP) award for Loch Ness Country House Hotel in Inverness.

Arran McMaster, 24, who has managed the hotel for three years, has also been awarded with a scholarship to undertake four days’ leadership training later this year in Lausanne, Switzerland, at Ecole Hoteliere, one of the most prestigious hotel schools in the world.

With a third of its workforce under aged 24, Loch Ness Country House Hotel is the first hotel in the Highlands and Islands to receive the IIYP accolade.

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IIYP, Scotland’s only people management award focusing on employers’ recruitment and retention of young people, originated through a key recommendation from the Commission for Developing Scotland’s Young Workforce, led by Sir Ian Wood. Offered to all businesses across Scotland, the award recognises and supports organisations in the employment of young people.

Presenting Arran with his award, director of Highlands and Islands Services at Investors in People Scotland, Jim Oag said: “This is a fantastic achievement for Arran and the team at Loch Ness Country House Hotel, I offer my heartfelt congratulations.

“The Investors in Young People framework not only recognises and supports organisations in the employment of young people, but marks them out as an employer of choice. I envisage that many more Highland organisations will wish to follow in the footsteps of the hotel and demonstrate their commitment to young people by working with the Investors in Young People framework.”

He continued: “The benefits of recruiting and developing young people are countless. These include the creation of a talent pool for the future, new and increased skills, fresh eyes and mind-sets into business operations along with enthusiasm and unique talents.”

Loch Ness Country House Hotel is over 30 years old and is famous for its picturesque location and classic Georgian décor.

Arran McMaster said: “We are always keen to recruit young people. Tourism is one of the fastest growing economic sectors in Scotland and particularly the Highlands – we want to give our visitors a reason to keep coming back and the staff have a great impact on how our customers remember us.

“I’m delighted to receive this award which wouldn’t be possible without the hard work of the team. Our hotel is a busy operation and our young multitasking workforce is one of our greatest assets.”

Arran and his team are involved with Hospitality Industry Trust Scotland, which supports people development within Scottish hospitality. It is through this Trust that Arran received his scholarship.

He said: “I’m delighted to have been awarded with the scholarship, it’s a really exciting achievement. The goals of HIT Scotland are very much in alignment with IIYP as it’s all about helping people achieve their potential. I’m looking forward to the experience and putting what I learn into practice.”



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