Ex Claridge’s director steps aboard the Royal Lancaster London as hotel manager

The Royal Lancaster London has strengthened its senior team with the appointment of an industry veteran.

Mark Carnazzola has stepped into the role of hotel manager at the recently renovated Royal Lancaster London, an 18-story hotel overlooking Hyde Park.

Originally from Queensland, Australia, Carnazzola studied operations management at Cornell University in New York State and first moved to the UK in 2002.

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The incoming manager, who boasts over 20 years of industry experience, has worked in both operations and finance in Australia, New Zealand, the UK, Saudi Arabia, and the USA.

Carnazzola’s initial roles were in finance for many renowned hotel groups such as Intercontinental Hotel Group, Jumeirah Hotels & Resorts, Morgans Hotel Group and the Maybourne Hotel Group. His last finance role was area director of finance for Claridge’s, The Berkeley and The Connaught hotels.

Carnazzola has also held positions at the Mandarin Oriental Hyde Park London, the Nobu Hotel Riyadh in Saudi Arabia and, most recently, at the Bentley Hotel London.

He commented: “I am very excited to join the Royal Lancaster London family at such a momentous time for the hotel, having just recently re-launched after a transformative redesign. I’m looking forward to running this prestigious hotel where we are committed to delivering exceptional service to our guests and ensuring the happiness of our colleagues.”

Sally Beck, general manager at Royal Lancaster London, added: “It has taken a long time to find the right person to enhance our guest experience and elevate our business to the next level. Mark has worked for some of the best hotels in the world and has integrated beautifully into our team to fulfil our goals.”

Royal Lancaster London is located on the boundary of Hyde Park and recently completed its £80 million renovation. The hotel has been ranked as a ‘Sunday Times Top 100 Best Companies to Work For’ for three consecutive years. The renovation encompassed the hotel’s grand entrance, bars and restaurants and the 411 guestrooms and suites.

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