Exmoor boutique’s speedy recovery from ‘beast from the east’ secures business success

© Guy Newman. 08.06.2018. The owners of the Old Rectory Hotel on Exmoor are thankful to the NFU Mutual Bideford office who’s quick decisions after burst pipes had damaged the interior meant they could open again for Easter. L-R Andrew Gibbins (NFU Mutual sales Exec), Simon Prosser (owner) Jonny May (NFU Mutual Agent) & Huw Rees (owner).

An 11-bedroom boutique hotel in Exmoor has bounced back following a devastating flood caused by the ‘beast from the east’ in February.

The Old Rectory Hotel in Martinhoe is owned by Huw Rees and Sam Prosser who returned from holiday in February to discover burst pipes caused by the torrential rain and cold snap had flooded their business.

Pipes were frozen and a header tank in the attic collapsed, pouring water all over the main hotel building, into the bedrooms, through the first floor ceiling and into the reception rooms on the ground floor.

Story continues below
Advertisement

The extensive damage meant the business was uninhabitable and was to immediately close, with guests due to arrive ahead of the lucrative Easter weekend.

A speedy refurbishment spearheaded by NFU Mutual and Carawfords meant that 10 out of the 11 bedrooms were occupied by guests this Easter, 65% of whom were repeat customers.

Huw Rees, owner of the Old Rectory Hotel, said: “We used some incredible local firms to help put the hotel back together and the speed at which they worked, coupled with their attention to detail and commitment to meeting the tight deadline meant that we were happily able to warmly welcome all of our guests for their holidays.”

Huw and Sam acquired the Old Rectory Hotel in 2008, investing £500k into transforming the Georgian property into a sleek boutique hotel. The property was named the most romantic hotel in Europe in the TripAdvisor’s 2016 Travellers’ Choice Awards.

Authors

*

Protected with IP Blacklist CloudIP Blacklist Cloud

Related posts

Top