The Boutique Hotelier Personal Service Star Front of House Manager of the Year is Xiaomin (Min) Sun from Southampton Harbour Hotel.
Due to the exceptional guest experience provided by Min and her team, the hotel has been incredibly popular since day one, with occupancy rates for July at over 90% vs a budget of 82% & an ADR in June of almost £19 ahead of the local competition.
Min makes it her business to know who everyone is. Despite only opening in October 2017, Min has already been personally thanked by guests in 30 of a total of 382 TripAdvisor reviews,
Xiaomin was unable to attend but John Squires from Southampton Harbour Hotel was there to collect the award on her behalf.
John Parker from Newton Hall & The Joiners Arms
Melissa Willis from Harts Hotel Nottingham
Xiaomin (Min) Sun from Southampton Harbour Hotel
Mattia Gherardelli from 11 Cadogan Gardens
Alexander Wilson from Brown’s Hotel