Craig Jackson, Northcote - winner of Front of House Manager of the Year. Presented by Zoe Monk Restaurant Manager of the Year - Charles Williamson, Christchurch Harbour Hotel. The award was collected by Victoria Rose, PR Manager for Harbour Hotels, on behalf of Charles. Francesco Antonazzo, South Place Hotel, winner of Customer Service Star Award. Presented on stage by Monica Or, founder of Star Quality Hospitality. Concierge of the Year, Ben Malpass from Belgraves. Presented by Anne-Marie Judge, commercial manager for Boutique Hotelier. Angela Ellis, The Zetter, winner of Housekeeping Manager of the Year. Presented on stage by Stephen Broadhurst, MD of Mitre Linen and Lorraine Dale, head of UK Housekeeping Association. Davina Hassell, Seaham Hall, winner of Spa Manager of the Year, presented by Nina Sadlowsky from Pacific Direct. F&B Manager of the Year went to Yohann Thuiller, from Polurrian Bay Hotel. His award was collected by Lauren McCann, GM of New Park Manor Hotel. Holly Kotkowicz from Hipping Hall won Reservations / Revenue Manager of the Year. Kimberley Dyke, Sweeney Hall Hotel won Shining Star Award, presented by Jonathan Bradley from Corby of Windsor. Simon Wood was awarded Bar Manager of the Year, but unfortunately wasn't able to be present on the night.