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GENERAL MANAGER OF THE YEAR – Highly Commended

GM – HC

The Boutique Hotelier General Manager of the Year – Highly Commended accolade, was awarded to Adam Rowledge from Georgian House Hotel.

Adam’s focuses for 2018 have been to drive employee engagement and innovation among the team, as well as build upon the hotel’s collaborative and supportive workplace culture.

His approach to building a stronger culture and development has helped reduce labour turnover
at Georgian House from 25% to just 15% and seen a quarter of the team receive an internal promotion in just 12 months.

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Boosting the business financially, Adam has delivered double-digit percentage growth in revenue and GOP terms every year for the last three years. RevPAR has increased more than a third year-on-year, the hotel has generated an additional £400k in revenue and customer satisfaction rankings have improved.

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Zoe Monk

The author Zoe Monk

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