We talk to Toby Ashworth, owner of The Nare in Cornwall to find out his service pet peeves, the businesses he admires and how he really feels about the hotel industry.
Name: Toby Ashworth
Job title: Proprietor, The Nare
Highlight of your career so far? Completing the family buy out of The Nare Hotel.
If you could choose three guests, dead or alive, to dinner, who would you choose? Her Majesty The Queen, Isambard Kingdom Brunel & Admiral Lord Nelson.
Last hotel you stayed at? Hambleton Hall, Rutland.
Best piece of advice you ever received? You make your own good luck when hard work and opportunity come together.
Biggest service bugbear? Intrusive waiters interrupting and insisting they describe what they are about to serve you.
If you went on Stars in their Eyes, who would you portray? I would do all that I could to avoid going on such a TV programme.
Which other company (inside or outside the industry) do you most admire and why? John Lewis Partnership for their outstanding customer-focused service.
What’s the first thing you do when you get to work in the morning? Say goodbye to departing guests.
Your first job? Officer Royal Navy.
If you weren’t a hotelier what would you be doing? Inventing and designing ‘things’.
Where do you see yourself in five years’ time? At The Nare bringing on the next generation guests, staff and family.
Your dream job? Testing off-piste skis.
Something you wish you knew before joining the industry: How much fun it was and how many opportunities there are for every different talent to progress.
In one word…
Favourite food? Cornish beef
Favourite UK city? Oxford
Favourite request on the jukebox? The Magic Flute
Favourite drink? Tattinger
Favourite holiday destination? Wengen, Switzerland
Favourite film? Four Weddings & a Funeral
Favourite gadget? Old hand carved corkscrew
Favourite thing you own? Bob, my 16.3 hunter