Guests staying at Innside Manchester had to be evacuated in the early hours of the morning after a water pipe burst at 1am, causing ‘extensive flood’ damage.
The 208-bedroom hotel on First Street in the city centre was opened in June by European hotel group Melia Hotels and according to reports, had around 180 of its bedrooms occupied at the time of the incident.
Emergency services were called to the property and ordered a full evacuation at 1am on Sunday morning, while many of the guests has to wait outside before being found alternative accommodation.
The hotel was open again as normal today.
Speaking to Manchester Evening News, Shelley Abbott, who was staying at the hotel said: “They kept saying they were trying to resolve the situation but it took them two hours to tell us we wouldn’t be allowed back to our rooms, but then didn’t say what our options were or what hotel we would be moved to.
“The police turned up at one point and one woman had a panic attack. They gave out cups of tea and coffee but the communication was just shocking.”
Adam Munday, general manager at Innside Manchester said the hotel suffered a ‘significant water leak’ which affected all areas of the hotel.
He said: “All guests were evacuated in accordance with safety policies and the emergency services attended the hotel. All guests were found alternative rooms in Manchester.
“We offer our sincere apologies to all those affected by the leak. We are working to establish exactly what happened and will be in touch with guests directly as soon as we know more.”