Inspirational hoteliers, father and daughter duo, David and Kate Levin, are the cover stars of the December issue of Boutique Hotelier magazine.
The pair, who own and run The Capital and The Levin Hotels in London, speak candidly about their challenges as a family-run business and how customer loyalty is key to their success.
With an MBE (David) and Independent Hotelier of the Year (Kate) title under their belts, they share their recipe to successful hospitality and reveal that generosity and sincerity will always be king.
As we wind down towards the close of the year, we also reveal the top boutique hotel openings on track for 2017, and the ones to watch in terms of service style and design.
Harry Cragoe, owner of The Gallivant down in Rye also takes the spotlight this month, as we check out his eat, beach, sleep mentality and how he championing fair pay in the industry.
We also look at niche OTAS and the role they can play in finding you the right type of customer, and encouraging them to return.
Alongside all this, we bring you a roundup of some of the best bathroom products on the market and show you how to show off your personality with top branding tips from the experts at Pic PR.