Giovanna Grossi, chief advisor on awards & quality standards, The AA
Giovanna Grossi has worked for the AA for 17 years and in September 2016 she departed from the role after nearly two decades of service and dedication to the industry.
She graduated from Manchester University in accountancy before joining the family restaurant business. In 1999, she took on her first role at the AA as patch inspector but she still continued to work at her family’s restaurant at the weekend.
After her parents sold the business in 2003, she moved into a new role at the AA within the key accounts team. It was when an opportunity to become an area manager for London and the South East nine months later that she really found her strengths and worked there for the next two years.
When the organisation restructured in January 2008, the role of chief inspector was dissolved and as a result, Grossi took on the job of group area manager.
Since then, Grossi’s remit has included management of the inspection team and area managers, quality standards, liaison with tourist boards, responsibility for the awards processes, management of a number of key customers, training and recruitment of new inspectors.
She now continues to work for the business on a part-time basis as chief advisor on awards and quality assessment.