A study of 2000 diners conducted by Censuswide in February found that almost one third of customers who were served with imperfect glasses, crockery or cutlery, would be unlikely to return to that establishment.
Miele Professional has created a freshwater commercial dishwasher that is designed specifically for glassware and cutlery, that the company claims will eradicate the need for manual polishing by delivering spotless glassware and cutlery every wash.
The Brilliant unit has 13 wash programmes and a fast cycle time of 5 minutes, making it ideal for bars and restaurant kitchens that need to wash many glasses to a high standard, several times a day.
Alongside two inlet valves for hot and cold water, the new Brilliant washer also has a third connection for fully or partially de-mineralised water.
Water with a low mineral content is used during the rinse cycle in the new Glassware Special programme that operates at a maximum temperature of 50°C to ensure that glasses are washed gently.
De-mineralised water prevents water stains and means that glasses do not need to be polished manually once the cleaning cycle has come to an end. A further feature, Perfect GlassCare, automatically adapts water hardness making it ideal for whatever glassware the user is washing.
“We are really proud to launch the new Brilliant machine to the UK market. It’s the perfect machine for any hospitality business that wants their customers to experience perfect, sparkling glassware and gleaming cutlery during every visit. Plus, we’re excited to offer a freshwater machine with a short cycle time of just 5 minutes,” said Les Marshall, sales and marketing director at Miele Professional.