Mounting workplace stresses place hospitality staff at risk of burning out

Hospitality businesses are in danger of having their workforces burnout as few bosses are supporting their stressed staff, an industry report has claimed.

According to a study of 3,000 UK workers carried out by Perkbox, a firm dedicated to improving employee satisfaction, as part of the 2018 UK Workplace Stress Report, for those working in hospitality, 64% of hospitality workers feel stressed as a result of their jobs, yet over half (64%) of workplaces do not offer anything to help alleviate this strain.

The report also identified that more than 1 in 4 (27%) struggle to be as productive at work when stressed, and 30% find it difficult to concentrate as a result.

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In addition, 39% of hospitality workers stated that they suffer from anxiety and 33% will lose sleep as a result of stress in the workplace.

Chieu Cao, CMO and co-founder at Perkbox, said: “It’s worrying to see how little hospitality businesses seem to be considering stress levels within their workforce to be a problem. Considering the fact that many of the employees in the hospitality industry will be liaising with customers on a daily basis, it is particularly ironic to see that over half of workers in this industry say their bosses do not do offer anything to help them alleviate stress levels.

“This can have hugely damaging effects on morale, productivity and sickness absence – all of which ultimately contribute to a company’s overall success – and it is important for bosses to recognise the contribution that work makes to employee stress levels.”

While Cao acknowledges the stressed induced as a result of working within the hospitality sector, he believes there are things employers can do to help their staff cope with the workplace stresses.

He added: “Introducing measures that help to reduce stress or encourage positive coping methods need not be particularly involved or expensive – even free things as simple as introducing flexible working, considering requests to work from home from time to time, or enforcing 1-2-1s with managers, to allow employees to discuss concerns and motivations, can go a long way to help.

“But ultimately, measures which tackle staff stress head-on work best – including gym membership or exercise classes, discounted or complimentary counselling and mental health services and even spa vouchers.”

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