New GM plans to take hotel to no.1 castle accommodation spot

Eric Kortenbach

Four-star, Northumberland-based Langley Castle Hotel and Restaurant has a new manager who has set his sights on making it a top castle accommodation destination.

The new general manager has a proven track record. Under Eric Kortenbach, Jesmond Dene House in Newcastle was awarded the AA’s UK Hotel of the Year.

For the past two months, the Dutchman, who is now dubbed ‘the Englishman’ by his Dutch relatives, has been familiarising himself with operations and assessing where tweaks and changes can be made.

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He will now be introducing new systems and procedures and has set himself the mission of making Langley Castle the most desirable wedding venue in the north east, as well as showcasing its restaurant.

Kortenbach has named good food and excellent service as the cornerstones of what Langley Castle will deliver to both guests and non-residents.  Having the stamp of quality on everything a customer experiences during their touch-points with Langley is absolutely key for Kortenbach, who has worked in the hospitality sector since the 1980s.

“I shall be taking the Langley team on an exciting journey and introducing them to different approaches, which will help Langley Castle set the bar even higher than at present,” he explains.  “This is an exquisite and unique independent hotel and restaurant and we need to make it the number one castle accommodation in Britain.

“Langley Castle is not a hotel with a historic façade and no substance, but a property within which a rich history is encapsulated, which is very evident from the moment a guest steps through the door. It has a wow factor like no other and completely mesmerises many people who come here.  These unique facets give me something incredible to work with, as the new general manager.”

The new manager has experience at London’s Grosvenor House and The Russell. Overseas, he has managed both the Avila Beach Hotel in Curacao and the boutique Floris Suite Hotel.

Former general manager, Anton Phillips, recently retired after 25 years in the job.

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