In 2001, IT entrepreneur Sir Peter Rigby became the owner of the award-winning hotel Mallory Court in Leamington Spa and since then, he went on to create a boutique collection of eight hotels that spans across five different counties; Eden Hotel Collection.
Mark Chambers joined the company as general manager of this very first hotel back in 2006, and a major part of his job was to be involved in the growth plans for the business – adding appropriate hotels as and when it was opportune to do so. While there was no set target number for expansion, the vision was clear from the start; to be recognised as a leading boutique hotel operator.
Key to the group’s success Marks says is all about ‘quality, service and sustainability, alongside staff loyalty, which is paramont’. Testament to this are the 90 years of combined service to the company that Eden’s top management team have accumulated, pooling a total of 150 years industry experience between them – a number certainly not to be scoffed at.
Two years after joining Mallory Court, Mark was given the title of group managing director, officially responsible for developing and delivering on the company’s strategic plan in the most effective manner. He has since led the collection through seven business acquisitions and been responsible for repositioning each hotel in the market.
The group is currently expanding its existing portfolio of hotels through capital expenditure projects totalling £10m – a good example is the current £2m ongoing upgrade project taking place at Bovey Castle – as well as continuing to be on the lookout for further sites.
Accountable for the overall performance of the company, Mark certainly had something to be proud of when Eden Hotel Collection was awarded the AA Small Hotel of the Year accolade in 2014.
Mark’s keen head for the hotel industry also sees him excel in a number of other sector roles, including a main board director for Pride of Britain Hotels, vice chair of Stratford upon Avon Hoteliers Association, chairman of Meeting Industry Association and is a Master Innholder.