Upon joining Belgraves as general manager in July 2014, Andrew Coney had clear intentions – “I want people to see the hotel as a hub of Belgravia,” he explained at the time. Now almost two years on, and he has become a real pillar of the local community, supporting various businesses and charities and in turn helping to elevate the brand of Belgraves.
Belgraves, a Thompson Hotel, is an 85 bedroom luxury boutique located in the heart of Belgravia, and you could say in terms of competitive sets, the hotel is right in the thick of it. But that hasn’t once dampened Andrew’s spirit as he has worked to make Belgraves a happier and healthier place to work and stay.
Coming from a wealth of experience in hotel openings with brands such as InterContinental and De Vere Hotels, Andrew lent on his lessons learnt here to evolve Belgraves and create a strong, empowered team of 85 staff members.
Significantly he first introduced the role of HR to the hotel, a much-needed department that did not exist before, as well as create the role of food and beverage manager to help carve a cohesive structure across the hotel’s F&B outlets that wasn’t clear before.
He turned his attentions to marketing and PR and brought in a role to manage communications and create more of a presence in the market.
Andrew has created a monthly celebration for employees with a special afternoon tea and a monthly reward for one particular member of the team that has been noticed for extraordinary work. This hasn’t gone unnoticed as Andrew scored 100% in the general manager section of the Belgraves employee survey.
He has also driven the hotel’s TripAdvisor score from number 70 to number 31 year to date.
A program which Andrew implemented and is truly passionate about is known as ‘make someone’s day’. This empowers the team to make a judgement in order to make a guest’s day during their stay, whether it is a complimentary glass of their favourite wine or replacing their empty perfume bottle.
Andrew sits on the board of the Knightsbridge Business Forum and Motcomb Street Traders Association as a valued member of the society.