Keeping a firm grip on three top hotels in one of the most picturesque coastal locations in the UK can’t be easy, so judging by the results Laura Cameron, group operations manager at The Nettleton Hotel Group has achieved in less than three years, she well deserves her place in our Power List.
Laura joined The Nettleton Hotel Group – consisting of Fistral Beach Hotel and Spa, The Esplanade Hotel, Boringdon Hall and Gaia Spa – in 2013 and her rise to the top of the company since then at just 27 years’ old is testament to her dedication, enthusiasm, professionalism and work ethic.
The Group has grown at a remarkable rate over recent years and continues to develop; Fistral Beach Hotel reopened in March 2013 following a major rebrand and the Nettleton’s latest luxury project, Gaia Spa is scheduled to launch this spring.
Laura relishes any challenge these developments throw her way and she has proved herself on merit and tangible results. She helped boost turnover 11% in her first year as operations manager, followed by a two-year projected increase of 30%. Net profit has increased since she came on board by 2% across the whole company to 14%.
Laura is clearly respected by her workforce at all three hotels as staff retention has improved dramatically by 15%, no doubt boosted by her development of the company’s training programme and employee reward system.
She has the fantastic ability to empathise with developing rising stars at the hotel and is committed to helping them succeed and progress. She has set up apprenticeships and placements and has started a trainee manager programme, so that anyone with a desire to be a manager can be nurtured in this way.
Laura is extremely ambitious and has been promoted twice in the short space of time since she first joined The Esplanade in 2010 as receptionist, then moving to her first general manager role in 2013 where she really shone. The position of operations manager was created especially for her through her drive to make the hotel, and group as a whole, that one step better.