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The Queensberry Hotel awarded four stars after large-scale investment and ‘relentless’ focus on service

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The Queensberry Hotel in Bath has been awarded a four-star status following a recent AA visit, reflecting the property’s ongoing investment and ‘relentless’ approach to service.

The property, owned by Laurence and Helen Beere, has been undergoing an ambitious programme of phased improvements over the last year, with changes made to the hotel and the restaurant.

In 2015, The Olive Tree restaurant was reshaped, and the last 12 months has seen successful work undertaken throughout the hotel itself, with developments to the bedrooms, public areas, reception, drawing room, bar and gardens.

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Roman Vidal, the new restaurant manager who arrived recently from the five AA Rosette Casamia in Bristol, head chef Chris Cleghorn in the kitchen and the newly-appointed hotel manager Magaly Etter were all praised in the AA report for their approach to the operation.

The inspection concluded it had been “A real pleasure to visit The Queensberry Hotel” and went on to describe “a very good stay, a guest focused approach … Hospitality a strong aspect.”

The report, which also encompassed the AA Three Rosette Olive Tree restaurant, said “Food impressed, delivering sound skill and execution from the kitchen – AA Three Rosette Award and AA Breakfast Award easily retained and deserved.”

Magaly Etter said: “It’s a huge thrill, of course, and a very tangible way to show our guests and diners – as well as ourselves, incidentally – that hard work, investment, ambitious recruitment and always trying to go that bit further really do all make a huge difference. Of course, what this does do, as well, is to set the bar even higher and make it incumbent on all of us to redouble our efforts, justify our billing every day and aim even higher.”

Tags : AAbathfour starhotelsownersThe Queensberry
Zoe Monk

The author Zoe Monk

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