Rockliffe Hall home to ‘most inspirational’ spa manager


Rockliffe Hall’s spa manager has picked up a top award for her services to the leisure and hospitality sector.

Victoria Lees has been named as one of the top three most inspirational leaders by the North East Hotels Association (NEHA).

Lees clinched the award at the fifth annual NEHA Excellence Awards 2015awards, which attracts hundreds of entries from those working in the sector in the region, for encouraging and inspiring her team to increase sales and constantly offer the best possible customer experience.

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The awards recognise and reward the achievements of team members that have gone the extra mile in providing outstanding service and who have shown passion and potential for developing their careers in the North East.

The event was held at Hardwick Hall Hotel on Thursday 26th February with awards including sales champion, service excellence and community award.

Lees has worked at Rockliffe Hall for four years and manages a team of 40 in the award-winning spa which has picked up accolades such as the Good Spa Guide’s ‘5 Bubbles’ for excellence, the best UK spa for ‘sheer luxury’ and the best UK spa for customer service. She has over 12 years’ experience and, prior to working at Rockliffe Hall, ran her own beauty salons within Toni and Guy and Swinton Park Hotel and Spa. Lees has trained with some of the biggest names in the industry including make-up artist to the stars, Daniel Sandler, and LA-based international skincare specialist, Dr Murad.

Lees said: “I am really thrilled to have been singled out as one of the best in the North East- a thriving region for the hospitality, spa and leisure sectors. What’s great is that it’s an award for my whole team at Rockliffe Hall who make work such a pleasure. I really enjoy being able to help people in their careers at all stages and we work closely to always ensure our team are highly qualified and constantly offering the best service in the sector.”

Rockliffe Hall recently announced plans for a £1 million new ‘Spa Garden’- the only one of its kinds in the North East. Work started in January and it’s hoped the new facility will open early autumn 2015.

Tags : NE Hotels Association recognised staff members who go the extra mile
Zoe Monk

The author Zoe Monk

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