Technology remains a hot talking point within the industry right now, but just how far you should venture down the technological path should be based on your brand and its image. Whether you decide to go the whole hog or just dip your toe in ‘teccy’ waters, we bring you a selection of some of the best products on the market that are guaranteed to enhance the guest experience.
Apps to impress
Wow your guests with an elegant mobile app that reflects your brand. Are you looking to provide your guests with a virtual mobile concierge? A guest loyalty solution? Or even a room booking app? Guestime will work closely with you to understand and deliver exactly what you need.
Web address: www.guestime.com
Sky In-Room operates like an in-home Sky TV service, giving guests full control over the content they watch, with a vast range of must-see movies, entertainment, live sporting action and news, all in HD. Hotels can either choose between a range of channel packs, giving them the flexibility to offer Sky’s full range of content or tailor what they make available. Alison Dolan, deputy MD for Sky Business, commented: “In-room entertainment has a key role to play in increasing customer satisfaction, which 74% of hoteliers count as their number one KPI. We’re living in a technology-led world where guests expect television in their hotel rooms that mirrors what they enjoy at home – Sky In-Room provides this.”
Web address: sky.com/business
The complete package
CMS Hospitality specialises in designing and developing software solutions for the hospitality industry and the company celebrated 30 years of operation in 2013. The GuestCentrix software solution is a powerful yet flexible range of hospitality software applications offering the complete package for a wide range of businesses. Products include Property Management System (PMS), Central Reservations and Reporting, Web Res, Yield Management and Point of Sale. All products can be offered in the Cloud or hosted locally. Clients already using CMS Hospitality products include a number of boutique hotels and serviced apartments, ranging in size from 10 room properties up to large, multi-national chains.
Web address: www.cmshospitality.com
Be a fan of OPERA
The OPERA technology suite from Oracle Hospitality is an end-to-end solution that provides hotels with everything needed to deliver a great guest experience, from reservations, property management, functions, distribution, marketing, and point of sale for restaurants and bars. OPERA is a flexible solution suitable for hotels of all sizes.
Web address: www.oracle.com/hospitality
Guestline provides integrated property management and distribution solutions configured to meet your hotel’s requirements. Room inventory is distributed to thousands of global OTAs as well as the hotel’s own website and bookings are seamlessly uploaded into the PMS regardless of source. Hotels can manage rates and availability simply, streamlining operations, driving ARR and increasing revenue. Guestline’s online booking system and digital marketing services can also deliver more direct bookings online, enabling hotel groups and independents of all sizes to achieve maximum occupancy at the most profitable rate.
Web address: www.guestline.com/customers.html
The digital concierge
Hotel TV from LG offers a reliable in-room experience for guests using LG’s range of Pro:Centric applications. Acting as a digital concierge, Pro:Centric presents guests with a branded user interface on their LG HD TV and offers simple access to information on hotel amenities, television programming and local, daily weather reports. Designed to provide a comfortable experience for customers, the dedicated hotel data broadcasting platform also offers hoteliers a flexible and cost-effective service for managing multiple in-room TV solutions. Hotel staff can quickly and easily update information centrally, keeping content fresh across the establishment and providing valuable, timely communication with guests.
Web address: www.lgecommercial.com/commercial-tv
In hot water
Miele Professional’s H20 commercial tumble dryers are heated using hot water which can come from solar-thermal energy, district heating, an on premise cogeneration plant or residual heat from a laundry. The hot water is used to heat process air in a heat exchanger in a H20 dryer, with programmes specially designed to take gentle care of laundry at lower process air temperatures. This new type of heating is available on tumble dryers with various load capacities, ranging from 325l to 800l models for 10kg to 32 kg of laundry.
Web address: www.miele-professional.co.uk/
The art of accuracy
IDeaS G3 Revenue Management System redefines how your hotel data can be leveraged more intelligently to improve profits and competitive advantage. This breakthrough cloud-based system combines best-in-class SAS analytics with IDeaS hospitality expertise and empowers hoteliers to confidently forecast, control inventory, price and report with absolute accuracy and granularity.
Web address: www.ideas.com
Top business management
Hotel for SAP Business One is unique in the way it allows you to manage your whole organisation with greater economic and financial control. Hotel4SAP includes easy to use modules integrated into a single system covering all aspects of the everyday running of your hotel. Data only needs to be entered once and information is available in real-time and at any level.
Web address: www.hotel4sap.co.uk
The Prism ranges from Focus SB are already popular with hoteliers. They are transparent and designed to almost disappear into the room once fitted. The clear plates are very popular where high quality wall coverings are used, but can be used equally effectively with painted walls as an alternative to the primed plates. Prism switch plates and sockets are equally at home in either country house style or contemporary urban interiors. The range includes a wide range of options including chrome toggle or rocker switches dimmers, bronze and stainless steel finishes and more.
Web address: www.focus-sb.co.uk
The smarter choice
With great live football from the Barclays Premier League, UEFA Champions League, FA Cup and more plus Aviva Premiership Rugby, BT Sport is a great choice for hotels searching for bar or room entertainment. BT Sport attracts more business; its live action, exclusive coverage and host of world-class presenters and pundits will keep guests in your bar when they’re staying with you. It can also increase your room service sales with customers taking the easy option to stay in and unwind with a fixture after a long day.
Web address: www.btsport.com/business
A controlled environment
A new home automation app from Crestron enables complete setup and control right from the iPad. Crestron, the leader in control and automation solutions for over forty years, has unveiled Crestron Pyng, an app that is a great automation system. For years, home automation apps have been add-ons to control systems that are programmed using computers. Now, technology integrators can create lifestyle scenes for rooms, schedule events, and much more right from an iPad. The whole hotel can be ready in minutes without ever opening a laptop.
Web address: www.crestron.eu/showroom