Small businesses in hospitality face a summer of discontent


A new survey has found that small business owners in hospitality are finding it harder than ever to take a break and manage to enjoy some time off.

The research, from Worldpay, revealed that small business owners in the hospitality and hotel sector are among the UK’s hardest workers, with just over one in five (22.7%) saying they haven’t had more than a week off in at least three years.

According to the survey, finance, cash-flow and paperwork top the list of business headaches for these owners, with the average small business owner spending the equivalent of 48 days per year on admin tasks.

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Over a fifth of small business owners in hospitality work seven days a week, with 36% enjoying ‘only’ a six-day week, just to stay afloat.

Additionally, 34.7% said they work between 9-12 hours each day.

Dave Hobday, UK managing director, Worldpay, commented: “Small business owners need a holiday more than most, but worries about sales, cash-flow, and customer loyalty mean they often spend summer on the shop floor instead of the sun lounger.

“Operational tasks are a fact of life, but there’s something wrong if they start becoming a barrier to growth, prosperity and happiness. Business owners need to find ways to take back control of their information to become more efficient, make smarter decisions, and get that well-earned break.”