This year brings a number of opportunities to the fore for hoteliers. Landmark events up and down the country will bring an increase in tourism, but on the other hand challenges will be tougher than ever, with the recent compulsory national living wage coming into play. Holding onto great employees will be key to success.
Hotel asset management and hotel consultancy firm Michels & Taylor have been reviewing methods to success in 2016. The company recognises that in order for hoteliers to come out of 2016 as winners, they will need to hold on to their best employees; here are Michels & Taylors top tips to keeping your employees happy and motivated.
- Always say thank you for hard work by recognising employee’s achievements and reward them for going above and beyond to do a great job.
- Remember to talk and listen to your team at all levels throughout the business and to take action on the information you receive to better the business.
- When taking on new employees, recruit for the right attitude as well as the right skills and experience.
- Be personable and treat everyone as an individual.
- Deal with unacceptable conduct or performance, fairly, consistently and promptly.
- Help your team members to achieve the best work-life balance. This will improve their wellbeing and their performance at work.
- Help people get great value out of their employment; it’s not just about the money. Added benefits such as adequate meals on shift, leisure club usage, health schemes, and pension benefits all help increase job satisfaction.
- Provide new and exciting opportunities and use them to invest in your team members. This will add to their job satisfaction allow them to acquire new skills while learning and develop their careers.
- Always leave the door open when someone great leaves you. Perhaps one day they will want to return to the business when the right position is available.
- Take time to communicate to your team about how the business is doing in ways which everyone can understand.
- Remember to set clear, realistic goals and targets for your team members and review these regularly. This improves engagement and performance over time.
For more information, contact www.michelsandtaylor.com/