A Blackpool hotel which charged a couple £100 after they posted a bad review on TripAdvisor, has agreed to refund the fine and change its policy in the future.
The Broadway Hotel has been making headlines over the past few days for adding the £100 charge to the Tony and Jan Jenkinson’s bill, who described the hotel as a “rotten stinking hovel” on review site TripAdvisor.
Despite the owner pointing out on its terms and conditions that ‘for every bad review left on any website, the group organiser will be charged a minimum £100 per review,’ the couple was amazed to find that the £100 had been charged to their credit card.
Mr Jenkinson, said in his reviews that the wallpaper was peeling from the walls of the bedroom, the shower was filthy and there was no water in the morning, as well as claiming the breakfast was inedible and the furniture was falling apart.
The hotel management has since issued a statement saying: “We exercised this policy with Mr and Mrs Jenkins as we felt extremely upset by their actions and insulting comments towards our staff.
“However, we now understand that our policy was not good practice and we are refunding the £100 in full. We have taken advice from our local trading standards and have also removed this policy from our terms and conditions.”