95% of guests ready to return to their local pub and restaurant, hospitality group finds


Pub and hotel group Chestnut has found that 95% of their regular guests are looking to return to their local establishment within the next few months.

According to a new survey sent to Chestnut guests with over 2,300 respondents, almost 70% said that they wanted to return to their nearest pub, restaurant or hotel within the group in the first two weeks of reopening.

Other key insights have included safety measures that guests would like to see when they return; with 90% of guests wanting to see more outdoor seating and 74% favouring a limited number of guests in the properties.

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As a result, Chestnut has adopted ‘Six Measures of Safety’ – an operational standard that will be rolled out across the Chestnut portfolio, including new pre-booking measures, sanitising stations, revised seating plans and clear signage at all touch points.

Chestnut properties will start re-opening on July 4, with a phased reopening across the group’s portfolio. The Crown Inn, Stoke by Nayland, Norfolk and Suffolk coastal properties; The Globe Inn, Wells-next-the-Sea, and The Ship Inn at Dunwich plus The Weeping Willow in Barrow – will open first.

These will then be followed on July 11 by The Packhorse Inn, a rebuilt The Three Blackbirds and The Eight Bells in Saffron Walden.

The Westleton Crown will re-open on July 17, followed by The Northgate and The Rupert Brooke on July 18. The Black Lion in Long Melford, which will re-open on July 25.

Philip Turner, founder of Chestnut says; ‘Our re-opening has been a long time coming and we have been working very hard behind the scenes to make sure we are ready for our guests. We want everyone to feel excited about the prospect of coming to visit us again and reassured that we will be doing everything to ensure their families are safe and well looked after.”

Chestnut has upgraded The Ship Inn, Dunwich and given The Westleton Crown a complete refurbishment with 34 newly-styled rooms and new-look dining areas and bar.

Tags : ChestnuthotelsMARKET DATAPhilip turnerreopeningsurveyThe Chestnut Group
Zoe Monk

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