The winner is a firm believer in experiential and shared learning experiences and arranges visits off-site to food producers as part of team training
BHPSS AWARDS
Editor Zoe Monk explains that the Personal Service Star Awards were created to commend outstanding customer attention, care and dedication that are the backbone to any successful hotel
The winner is particularly good at managing the rota to support the business demands and helps drive community spirit among spa members
The winner of this award has helped grow room revenue year on year, taking it from £1m to £1.5m in four years
The winner was described as a passionate hospitality professional with immaculate presentation and service skills
The winner was described as 'incredibly passionate' about helping guests and enhancing their stay
Joining the property at a period of rapid growth, this winner improved the housekeeping service as well as managing the diverse aspects of the business
The winner oversees the daily operation of Reception and Front of House with full accountability of ‘People, Product, Service and Profit'
The winner is always trying to find ways to use his initiative and inspire his teammates, as well as drive business to the hotel
From overseeing an refurbishment to implementing new systems and mentoring future management employees, the winner of the top award of the night was thoroughly deserving
