The winner's approach to staff retention has helped reduce labour turnover at the hotel from 25% to just 15%
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Find out who triumphed in the fifth annual Personal Service Star Awards 2018, held last night in London
The franchise restaurant is the first new development to launch at the 62-bed hotel since it was acquired by KE Hotels in February this year, from Ian and Christa Taylor
The Shining Star Award recognises an employee showing real promise and excellence within the industry
The category is sponsored by Avvio and commends the dedication of staff often working behind the scenes
The finalists for all 11 categories will be announced throughout the week, with Bar Manager and Restaurant Manager revealed today
We bring you a round up of some of the best in-room products designed to wow your guests every time
The independently-owned hotel in Sussex brought in new general manager Mark Yates last year to enhance the revenue and reputation of Park House Hotel
Four years after the launch of The Dean, Press Up Entertainment Group will open the 40-bedroom The Devlin in a few months' time
Marwan Hemchaoui replaces Oliver Williams who departed in May after two years at the helm for a new role in Ireland
