BH Personal Service Star Awards: Customer Service Star of the Year – SHORTLIST


After months of anticipation, we can now reveal the staff members who have been shortlisted for a Boutique Hotelier Personal Service Star Award.

Today it is the turn of the category of Customer Service Star of the Year.

Having already announced the shortlists for Bar Manager of the Year and Restaurant Manager of the Year, and now we can reveal the five employees who have stood out from the rest in the service category, after the team at Boutique Hotelier whittled down the entries from hundreds received from hotels all over the country.

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From country house hotels, to boutiques in the city, managers, owners and staff were eager to give their employees the recognition they deserve.

We can now reveal that the five finalists who have made the shortlist for Customer Service Star of the Year, sponsored by Star Quality Hospitality, as:

Claire Duthie – Hipping Hall

Julie Wood – Sudbury House Hotel

Josh Perry – The Wood Norton

Jean-Luc Bouchereau – Villa Magdala  

Mitchell Collier – Le Manoir aux Quat’Saisons

Now with the shortlist announced, the winner will be decided by a judging panel – consisting of five top industry experts – which will then be revealed at the Boutique Hotelier Personal Service Star Awards on October 18 at Hilton Olympia.

The event, taking place on the first day of Independent Hotel Show 2016, is free to attend for hoteliers and staff and will be a night of free-flowing Champagne and canopies.

To receive an exclusive VIP invite to the evening, please email the Boutique Hotelier editor Zoe Monk on and secure your place.

We will announce the shortlist for Reservations / Revenue Manager of the Year and Front of House Manager of the Year tomorrow, so watch this space!

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Zoe Monk

The author Zoe Monk

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