Job role: Deputy general manager
Company: Bovey Castle, part of Eden Hotel Collection
Location: Dartmoor, Devon
Having already undergone a multi-million-pound transformation, the iconic 5 Red Star Bovey Castle resort continues to receive investment and development not least in three new restaurant concepts, development of our lodge business and the addition of a spa lodge.
The estate is multi-faceted with 60 bedrooms, 22 lodges, three restaurants at 2-3 rosette standard, as well as offering of number of unique leisure-based activities including shooting, archery, off roading experiences, and a Deer Park.
What you’ll be doing?
As deputy general manager, you will be responsible for managing the smooth flow of all day-to-day operations within the hotel, allowing the general manager time to concentrate on strategic development.
You’ll thrive on delivering exceptional service & standards and recognise the need to do this from inspiring and motivating the team. You will ensure a smooth 5 red star guest journey from arrival to departure by exceeding guest expectations, whilst identifying and maximising all sales opportunities and ensuring your team are developed to do the same.
You will be responsible for the operations departments across a total team size of 150+ employee’s, supported by relevant HODs, who you will coach, develop, and motivate.
What you’ll need?
- Ideally from a 4+ red star hotel background with an exposure or experience in a coveted rosette environment, you will have excellent people skills, enjoy being ‘hands on’ and have the ability to deal with the fast pace of a volume led luxury resort.
- With multi-outlet F&B, our preferred candidate will have progressed via a food and beverage career path, although candidates from a rooms background will be considered.
- To be highly personable with proven leadership skills and financial acumen;
- Be someone who shares our passion for hospitality service and our drive not only to succeed, but to surpass expectations.
Applications to Lisa Redding, Head of HR email@example.com