Claire Randall was this morning named as the new general manager of The Idle Rocks and the St Mawes Hotel in Truro.
As revealed by Boutique Hotelier on Friday, she is leaving her current position as managing director of Bath’s Lucknam Park Hotel and Spa – where she has served for 20 years – in February 2019.
She will commence her new role, which will see her team up with the property’s owners David and Karen Richards, in March.
Having had a home in Cornwall for the past eight years, it has been a long ambition of Randall’s to relocate there and the position at The Idle Rocks, which has 19 bedrooms, proved the ideal opportunity.
She said: “I am really excited to be joining another Relais & Châteaux property in a part of the country that I love. I relish the opportunity to help develop the individual talents of the team and to take The Idle Rocks and St Mawes Hotel on the next stage of their journeys, with the aim of delivering David and Karen’s aspirations for their charming properties.”
David Richards said it was a huge boost to bring someone in of Randall’s calibre: “Claire’s wealth of experience in luxury country hotels will undoubtedly complement that of the existing team and to enable us to continue to enhance and develop the standards and service we offer our guests to ensure that The Idle Rocks and the St Mawes Hotel continue to set the standard for British coastal retreats.’’
Randall has more than 30 years’ experience in the hospitality industry, both in the UK and overseas, working at prestigious properties such as Gleneagles and The Mandarin Oriental, Hong Kong.
A six-year period working as an inspector for the Michelin Guide in Great Britain and Ireland lead her to the role of general manager at Lucknam Park in 1999.
Over her tenure, more than £20m has been invested in refurbishing all bedrooms and public areas, and Randall designed, developed and opened the state-of-the-art Cookery School in 2012 and a Wellbeing Centre in 2013.
She was responsible for significant business growth, increasing profit by over a third last year, and developing trade with the US.