Classic Lodges has announced Chris Platt as the new operations manager at the Old Swan in Harrogate.
Platt joins the 136-bedroom hotel from his most recent role as assistant manager at the Mechanics Theatre in Burnley and has over 20 years’ experience in the industry.
Previously he was hospitality and beverage manager at Weetwood Hall in Leeds for four years, and prior to that he spent some time as lounge bar manager at the Preston Marriott before being promoted to conference and banqueting manager.
He has also previously worked as food and beverage manager at the Old Swan and now in his new role, Platt will support general manager, David Ritson.
“My new focus is to build upon the excellent level of customer experience across the entire hotel and that starts as soon as guests arrive with their greeting by the Front of House team and checking in at reception,” Platt says.
“Whenever a senior role presents itself we like to promote from within whenever possible,” says David Ritson. “In this instance we have been fortunate enough that we have that candidate within our own team. It has been great to witness Chris’ development first hand and play a part in that. I look forward to many successful years working alongside Chris at the hotel.”