The Montenotte Hotel in Cork is the first Irish hotel to partner with The Know, an innovative mystery guest service for luxury and boutique hotels.
Bosses at the four-star hotel said the partnership will help the team to ‘continuously appraise our performance’ as the business works build on its reputation and maintain a solid consistency across the hotel.
Alongside The Montenotte’s 107 bedrooms and 19 apartments, the property is also home to the Panoramo Bistro & Terrace, plus the Bellevue Spa, Motion Healthy Club with gym, swimming pool, hot tub, sauna and steam room.
There is also a 50-seater private cinema which offers nightly movie viewings for guests.
Brian Bowler, general manager of The Montenotte Hotel said: “At the Montenotte we are committed to providing our guests with the best possible standards of comfort and service and in order to consistently achieve this we must continuously appraise our performance to see how we are doing. We are now delighted to be working with The Know as they will provide us with a balanced and measured feedback system that will assist us in continually enhancing our offering and service as well as providing us with opportunities to develop our team by identifying potential training needs.”
Fiona Adams, co-founder of The Know, said: “We are delighted to partner with the unique Montenotte Hotel in Cork – our first hotel in Ireland. With genuine, detailed and insightful guest feedback provided through our original and tailored approach, this forward-thinking hotel can achieve a deeper understanding of guest needs and expectations. We are excited to play a part in The Montenotte’s evolution.”