The winner of the Customer Service Star of the Year award, sponsored by Star Quality Hospitality Consultancy was Alice Garbuio from The Capital.
The judges commented that they had a tough time deliberating over this category as they felt each finalist was a really strong candidate. The winner just pipped it with her inspirational drive to make her hotel the best it can be.
She is pictured receiving her award from Monica Or of Star Quality Hospitality Consultancy.
Hannah Roberts from Foxhill Manor
Alice Garbuio from The Capital Hotel
Amel Bibi Triki from Tylney Hall
Lucica Rosu from Dukes London
Joanna Swiecka from The Hari