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Editor’s View: “With retention and recruitment such a hot topic, it’s never been more important to reward staff”

Editor view

The Boutique Hotelier Personal Service Star Awards celebrate excellence within the hotel industry, recognising staff who go above and beyond in their daily roles to delight every guest.

On Tuesday night, we handed out a total of 11 awards, acknowledging the efforts of employees working in a variety of departments across the sector.

With retention and recruitment such a hot topic right now, it’s never been more important to reward staff and this is why we created the Personal Service Star Awards, to commend outstanding customer attention, care and dedication that are the backbone to any successful hotel.

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This year we had hotel managers and owners nominating in their droves, keen to shout about staff who consistently go the extra mile to give guests the best experience.

CLICK HERE TO SEE THE WINNERS OF THE 2019 BH AWARDS

For so many of the nominations we received, we read stories of staff who refuse to limit themselves to a narrowly-defined job description, constantly think outside the box and introduce concepts and innovations that help to make their hotels vibrant, lively, fun places to be.

This year was a record year for nominations and it has been extremely difficult to whittle down the entries – let alone decide on the winners! But luckily we had a bit of help.

After the shortlists had been created by the Boutique Hotelier team, we then asked some industry experts to help us out when it came to deciding on the winners.

This year our panel was industry stalwart, Peter Hancock, chief executive of Pride of Britain Hotels, Giovanna Grossi from the AA, Philip Turner, founder of The Chestnut Group, last year’s winner of General Manager of the Year, Michele Mella from Barnsley House and the team at Boutique Hotelier team.  

Although we only awarded 11 individuals – which proved extremely tough in some cases – just to be shortlisted is a huge achievement so those shortlisted should be really proud of themselves.

Whether you’re working in a five-star luxury hotel in London or a trendy boutique in the Cotswolds, you are often handling long hours and constant customer scrutiny so these awards hopefully go a little way to recognising the fantastic jobs you are all doing. 

CLICK HERE TO SEE THE WINNERS OF THE 2019 BH AWARDS

Tags : BHPSSBHPSS Personal Service starsBoutique hotelier BHPSSEditor's View
Zoe Monk

The author Zoe Monk

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