Employers confirm scale of Covid-19 impact on staff with 75% feeling anxious to return

Guest takes room key card at check-in desk of hotel

According to a new report from People 1st International, 74.5% of employers have found that staff are feeling anxious about returning to work.

The research, entitled Covid-19: The impact on skills in hospitality, retail, travel and aviation based on feedback from over 500 employers across these sectors, also highlighted that strong business leadership will be key to restoring confidence.

This means ensuring that managers are equipped with critical thinking, decision-making and problem-solving skills, so that they can manage uncertainty as well as ensuring that their teams are engaged.

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Important skills and behaviours identified by employers in the post-Covid-19 new normal include; a more proactive approach to customer service (90.8%) and developing new techniques such as active listening (80.8%).

When it comes to the critical issue of staff training in hygiene controls and social distancing measures, almost two thirds (64%) of employers support the creation of a recognised symbol, which can be publicly displayed to reassure customers.

There is also substantial support for a collaborative approach to support the recovery phase with more than half (55%) backing industry-recognised, transferable, virtual training solutions.

Commenting on the findings, Sandra Kelly, UK Director of People 1st International said: “The pandemic is changing the status-quo and will act a catalyst for sweeping changes when it comes to resilience, agility, preparedness, culture change and being competitive. This means that new skills are essential and that CEOs and CFOs will need to prioritise the recommendations of their HRDs and training and development professionals. 

“Regardless of business size, people are the greatest asset and are the key to economic recovery. Employers who have treated their people well in this period and are now training them for the return, will not only recover more quickly but will also be stronger and more agile moving forward.”

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Zoe Monk

The author Zoe Monk

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