Forbes Travel Guide has introduced a new set of complimentary Back-to-Work Best Practice guidelines, alongside a virtual training program to support luxury hospitality establishments across the world with post-quarantine service changes.
Both resources have been launched to help hospitality businesses to still deliver luxury service whilst adhering to national and local government policies surrounding the pandemic.
The newly published guidelines are available here and are intended as a living document to provide guest-service guidance for hospitality experts as they reopen for business.
Points covered include: cleanliness & sanitation, communication, social distancing, food presentation safety, health & hygiene, as well as touchless and limited-contact services. The guidelines also include service hints that illustrate how best to apply the recommendations while maintaining an exceptional level of service.
The new virtual training program will be delivered by Forbes Travel Guide’s certified trainers, with 35 topics available to incorporate post-quarantine best practice.
Amanda Frasier, executive vice president, standards and ratings, said, “We have stayed connected with Star-Rated properties over the past few months and can see how overwhelming it is trying to adopt government and brand guidelines. There’s one common concern amongst the properties, which hasn’t been addressed within the myriad guidelines – and that’s how to maintain luxury service amid the new health protocols.”