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FRONT OF HOUSE MANAGER OF THE YEAR – Winner

Front of House

The winner of the Front of House Manager of the Year category was Alexander Wilson from Brown’s Hotel.

After a hotly-contested judging process, Alex was named the winner.

Alex oversees the daily operation of Reception and Front of House with full accountability of ‘People, Product, Service and Profit’.

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Since Alex has taken over Front of House, guest feedback has significantly increased, with room and upselling budgets/targets being exceeded month on month. Alex has been a key player in spearheading and successfully passing the recent American Express Audit (worth £2m in room revenue).

Alex has had consistent Leading Quality Assurance (LQA) mystery shopper scores of 100% across the board last year, which consequentially now places Brown’s Reception team as the highest in London; this has been achieved through high level focus of training given to his team including role play, quizzes on handovers/team meetings and using his external contacts to audit the team and give immediate feedback.

Finalists:

Karen Weisheit – Grove of Narberth

Samuel Ballard – The Cavendish

Alexander Wilson – Brown’s Hotel

Tom Kelly – Ham Yard hotel

Judit Balonka – The Vineyard

Tags : BHPSSBHPSS AwardsBoutique hotelier BHPSS
Zoe Monk

The author Zoe Monk

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