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GETTING TO KNOW: General manager at Vanbrugh House Hotel

Cristina 3

Learn how Cristina Raduica, general manager at Vanbrugh House Hotel feels about hospitality and her biggest pet peeves when it comes to customer service.

Highlight of your career so far?  My appointment at Vanbrugh House Hotel. It’s an amazing journey to be part of a boutique hotel which has a very personalised customer service.

If you could choose three guests, dead or alive, to dinner, who would you choose? Ken Blanchard, Gordon Ramsay, Nick Carter

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Last hotel you stayed at? The Grand, York. Impressive architecture and great customer service.

Best piece of advice you ever received? “When I slow down I go faster”

Biggest service bugbear? Dusty handrails

If you went on Stars in their Eyes, who would you portray? Kyle Minogue

Which other company (inside or outside the industry) do you most admire and why? Google as they are constantly searching for ways to improve the health, well-being and morale of its employees. Google offers on-site physicians, nurses, medical services and health care coverage to keep its employees happy and healthy.

What’s the first thing you do when you get to work in the morning? Full floor walk and a check with reception to see if there any issues, complaints and feedback

Your first job? Receptionist

If you weren’t a hotelier what would you be doing? Marketing

Where do you see yourself in five years’ time? Being a successful Cluster revenue manager

Your dream job? Stewardess

Something you wish you knew before joining the industry: How unpredictable people are

In one word…

Favourite food? Pasta – all types

Favourite UK city? Oxford

Favourite request on the jukebox? ‘Girls just want to have fun’, Cindy Lauper

Favourite drink? Soiree Amaretto Prosecco Sour

Favourite holiday destination? Indonesia

Favourite film? Seven

Favourite gadget? Sat Nav

Favourite thing you own? A frame with my daughter’s foot & handprint from when she was born.

Tags : HOTEL MANAGEMENTVanbrugh House Hotel
Zoe Monk

The author Zoe Monk

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