Learn how Cristina Raduica, general manager at Vanbrugh House Hotel feels about hospitality and her biggest pet peeves when it comes to customer service.
Highlight of your career so far? My appointment at Vanbrugh House Hotel. It’s an amazing journey to be part of a boutique hotel which has a very personalised customer service.
If you could choose three guests, dead or alive, to dinner, who would you choose? Ken Blanchard, Gordon Ramsay, Nick Carter
Last hotel you stayed at? The Grand, York. Impressive architecture and great customer service.
Best piece of advice you ever received? “When I slow down I go faster”
Biggest service bugbear? Dusty handrails
If you went on Stars in their Eyes, who would you portray? Kyle Minogue
Which other company (inside or outside the industry) do you most admire and why? Google as they are constantly searching for ways to improve the health, well-being and morale of its employees. Google offers on-site physicians, nurses, medical services and health care coverage to keep its employees happy and healthy.
What’s the first thing you do when you get to work in the morning? Full floor walk and a check with reception to see if there any issues, complaints and feedback
Your first job? Receptionist
If you weren’t a hotelier what would you be doing? Marketing
Where do you see yourself in five years’ time? Being a successful Cluster revenue manager
Your dream job? Stewardess
Something you wish you knew before joining the industry: How unpredictable people are
In one word…
Favourite food? Pasta – all types
Favourite UK city? Oxford
Favourite request on the jukebox? ‘Girls just want to have fun’, Cindy Lauper
Favourite drink? Soiree Amaretto Prosecco Sour
Favourite holiday destination? Indonesia
Favourite film? Seven
Favourite gadget? Sat Nav
Favourite thing you own? A frame with my daughter’s foot & handprint from when she was born.