Bio: The Torridon is a 58-acre estate that consists of a luxury 18-bedroom hotel and fine dining restaurant, a traditional pub with 12 rooms, as well as a self-catering boathouse and outdoor adventure company.
Employing up to 55 staff – the majority live on-site – co-owner of The Torridon Rohaise, who is also a Qualified Coach and Group Trainer, is predominantly the People Director and provides every member of the team a personalised training and development programme. She runs the resort with her husband Dan.
Rohaise also drives excellence and strategic development. The Torridon was awarded both the Cateys Independent Hotel of the Year Award and Five AA Stars in 2018. In 2017 Rohaise was appointed Chairman of Apprenticeship in Hospitality Scotland. She is a BHA Scotland committee, Director of AHS, and a member of Hospitality Action and the Institute of Hospitality. Rohaise will be speaking on the ‘Unpacking the Wellness Traveller’ panel at the Independent Hotel Show 2019.
Highlight of your career so far? Winning the Catey Independent Hotel of the Year 2018, and being with our guest relations manager Rosie when she won Scotland’s Apprentice of the Year’ at the Scottish Apprenticeship Awards.
If you could choose three guests, dead or alive, to dinner, who would you choose?
I really would just love my family and friends.
Last hotel you stayed at? Gleneagles.
Best piece of advice you ever received? To live is the rarest thing in the world, most people exist, that is all.
Biggest service bugbear? Service without a smile.
If you went on Stars in their Eyes, who would you portray? – I was asked to leave my school choir!!!
Which other company (inside or outside the industry) do you most admire and why?
I would say Firmdale hotels, I love their approach to hospitality; bold, courageous design combined with amazing development and care for their people.
What’s the first thing you do when you get to work in the morning? Have a coffee.
Your first job? At 17 I left school to be awaitress at Inverlochy Castle.
If you weren’t a hotelier what would you be doing? I get bored easily so I think I would need a number of jobs. Recent profiling said a politician!
Where do you see yourself in five years’ time? On a beach, somewhere hot, please! Can I say that?
Your dream job? I have it – I love what I do, I run my own business in a very special part of the world. Living the dream.
Something you wish you knew before joining the industry: Guarantee your schedule in your diary, keeping enough time for exercise to ensure you are mindful and not mind full.
In one word…
Favourite food? Ottolenghi
Favourite UK city? Edinburgh
Favourite request on the jukebox? Brown Eyed Girl – Van Morrison
Favourite drink? Champagne
Favourite holiday destination? Greece
Favourite film? Good Will Hunting
Favourite gadget? My Garmin watch
Favourite thing you own? My trainers – they are like slippers.