Guestline suite booked for FJB Hotels systems upgrade


FJB Hotels, a collection of four family owned, award-winning boutique hotels in Poole and Bournemouth in Dorset, has installed a full suite of Guestline web-based solutions including Rezlynx PMS, distribution channel manager and EPoS till system.

The combination of Guestline solutions offers the group a collaborative platform that will help drive room occupancy, increase room rates and improve customer service and management processes, says the company.

The Guestline web-based property management system (PMS) incorporates functions such as conference and banqueting, business analysis reporting, sales ledger and rate management, while the Guestline distribution channel manager delivers a solution to maximize the yield potential of room stock by offering real time availability to all online sales channels.

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The integral nature of the distribution channel manager has helped the group manage its multi-property online sales channels from one location.

The portfolio of properties include the Chine Hotel in Bournemouth and the Sandbanks Hotel, the Harbour Heights Hotel and the Haven Hotel, all of which are in Sandbanks, Poole.

The cloud based property management system is fully automated across the hotel group, ensuring enhanced staff productivity, streamlined workflows and a single overview of the group – important when managing multiple properties.

Didier Di Mario, Group Revenue Manager for FJB Hotels, said ‘We needed to upgrade our PMS, CM and EPOS solutions so it met with a fast growing online market, customer expectations and secured technology to achieve level 1 PCI compliancy.

“Guestline’s solutions proved the most effective way to increase occupancy rates and streamline our management processes. Within just a few weeks, we have already seen a significant improvement in the management of our rate and inventory online.

“The distribution channel manager has helped us maintain rate parity across all platforms (including 3rd party agents) and managed our inventory in real-time, faultlessly integrating it into our PMS.

“I am pleased with the achievement so far and looking forward to a fruitful future."


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Kathy Bowry

The author Kathy Bowry

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