The German bathroom and kitchen fittings manufacturer, The Hansgrohe Group, which comprises brands AXOR and Hansgrohe, has appointed Giles Owen as the new operations director of its UK business.
Owen will join Hansgrohe from fellow Masco company, Bristan, where he spent four years as head of customer services and helped to drive significant cultural change throughout the business.
In addition to this experience at Bristan, Owen held a number of customer service senior managerial positions with companies such as BT, Carphone Warehouse, My Travel and Thomas Cook.
Martin Mongon, managing director, said: “Bringing an excellent insight into the UK bathroom market, Giles will be an invaluable asset, along with his passion for driving an enhanced customer experience.”
Owen will join Hansgrohe UK on November 19 and will be responsible for customer service and logistics.