Those of you that were lucky enough to attend our recent Boutique Hotelier Awards would have picked up your goody bag at the end of the night and inside you would have found from Star Quality Hospitality Consultancy, the sponsor of our Customer Service Award a little gift.
Together with your recycled notepad and pen was your Golden Ticket with free access to the Managing People online course. Monica Or, founder of Star Quality Hospitality Consultancy was one of the consultants involved in putting this course together.
Being an effective, motivating and inspiring leader for your people will help you deliver the results your business needs. Learning to manage people positively and effectively will create outcomes that give you and your own manager(s) the confidence that you can take on the challenges and responsibilities that come with your role.
In this series of episodic and interactive courses we join Charlotte, a manager embarking on her new career with Rise and Dine Deli; an under-performing hospitality and retail outlet with some serious staff issues. From day one, you’re with Charlotte as she asks herself what kind of manager she is, identifies what’s going wrong within the team and begins to put in place a plan of action to turn around the fortunes of her outlet.
Whilst getting to grips with her role, Charlotte faces a range of personal challenges from placating an overbearing area manager to having conversations about sensitive issues within her team. Like any manager, she has a lot to deal with and some tough choices must be made – will you make the right decisions too?
You’ll be with her every step of the way, as each episode provides the opportunity for a manager to increase knowledge and confidence whilst being given the chance to effectively test their decision-making and people-management skills.
Each Golden Ticket has a unique code for redemption.. Although access is only valid until 30th November 2019 – so remember to redeem this to make the most of it. If you were unable to attend this event you can find the Managing People courses available on the Upskill People Store. Monica has also developed other online courses including the Academy of Food and Wine Service courses for the Institute of Hospitality, as well as her own ‘Star Quality Experience’ courses.