The new owner of Heywood Mount Hotel in Tenby, Pembrokeshire has said she will take a "sympathetic look" at cases in which wedding deposits were lost after the hotel’s sudden closure in February.
Claire Nutty bought the property for an undisclosed sum, after it was marketed by Colliers International on behalf of LPA Receivers at Begbies Traynor at £775,000 having previously been for up sale at £1.4m.
“During our dealings with the receivers, we realised that the circumstances leading up to the closure were far from ideal and that a lot of people were let down at that time," said Nutty.
“We understand that deposits were taken in the early part of the year for a number of weddings by the previous owners.
“For those couples who arranged wedding receptions at the venue and have not been able to find alternative arrangements, they should know that part of our commitment to buy the hotel was to take a sympathetic look at each case to try and accommodate as many people as time and space allows,” she added.
The landmark hotel has 25 bedrooms with a restaurant and function room that has been popular for wedding parties.
Colliers International’s Peter Brunt said: “Heywood Mount hotel had been in business for a long time and enjoyed a very good reputation, but that took a knock earlier this year when the hotel closed.
“But this point was not lost on the new owners who are determined to help, if at all possible, those couples who placed deposits on wedding events at Heywood Mount.
“Although this is a big undertaking and they cannot promise to be able to help everybody, people can be assured if they can help they certainly will," he added.
Claire and her husband Pete are new to the hotel industry, having worked for years in the oil and gas industry both at home and in the Far- and Middle East.
They have been searching for a suitable business near their home in Milford Haven for some time.
The couple hopes to restore full hotel operations by early June, following a full refurbishment of the kitchen.
Major refurbishment of the restaurant, reception and spa is expected to begin early 2015.
“Our strategy is to build on the good reputation of the hotel by investing in the great facilities already in place. We want to introduce much higher standards of comfort and quality,” added Nutty.