Hospitality Talks at the Hotel, Catering and Retail Show with industry issues tackled

Monica Or

The Hotel, Catering and Retail Show returns to Bournemouth BIC on March 14-15 and will bring together a number of industry experts to offer their advice on big hospitality topics, from customer service to food allergies.

The exhibition, newly-named for 2017, this year offers visitors the chance to take part in a series of specialist workshops being run by industry experts, Food Allergy Aware Limited, Star Quality Hospitality Consultancy and Bournemouth University.

Working in collaboration with the show Caroline Benjamin Founder of Food Allergy Aware Ltd will be running a 3-hour workshop ‘Removing the FEAR of FreeFrom on your menu!’ on Tuesday March 14 from 1pm.

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Many businesses offer a gluten free menu unaware of the cross-contamination issues and the importance of communication with the coeliac or intolerant customer.  This workshop offers an insight in how to use positive communication to ensure your customer has confidence in your business.

Monica Or, founder of Star Quality Hospitality Consultancy will be running a 1 hour workshop ‘Revealing the 7 Rs to Creating Memorable Guest Journeys’ on Wednesday March 15 at 11am.

Monica is the Amazon bestselling author of two hospitality books, ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ and specialises in working operationally with the owner / managers of independent hotels and restaurants, focusing on their business structure and service delivery.

In this workshop, Monica will reveal her latest model of how to add value to your guest experience.


Tags : Customer serviceHotel retail catering showhotels
Zoe Monk

The author Zoe Monk

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