Guests not afraid to abandon hotels if standards not up to scratch

Hotel Höltje, Blockheizkraftwerk

New research has revealed that guests are not afraid to up and move accommodation because of an issue of poor cleanliness.

The survey from Miele Professional showed that 26% of British holidaymakers have moved accommodation because they found cleanliness standards to be below par.

With 61% of people using reviews on TripAdvisor to research where to stay before booking a hotel, an online reputation continues to be hugely important to business.

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Of the 31% of people who have written online reviews, 10% did so specifically to vent about poor levels of cleanliness.

The survey also revealed that when visiting a hotel, the things that people most look forward to are not having to worry about cooking/cleaning (61%), a good breakfast (51%) and a comfortable bed (49%).

Les Marshall, sales & marketing director at Miele Professional comments: “It is evident that hotel guests in the UK expect high standards when it comes to cleanliness and are prepared not only to vacate their accommodation if these standards aren’t met but also to post negative reviews online. We also know that hotel guests often worry about the cleanliness of linen such as bed sheets, pillows and towels. Having the right facilities on site means that any hotel manager can be safe in the knowledge that their laundry is clean, that it will be ready on time and that it will be cleaned to their customers’ high standards.”

Tags : cleanlinesslaundrymiele
Zoe Monk

The author Zoe Monk

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