Hotels guidance updated as countdown to indoor reopening edges closer

Woman working at the front desk of a hotel wearing a facemask

The guidance for hotels in England preparing to reopen on Monday 17 May in line with the government’s roadmap has now been updated in a bid to provide more clarity for the hospitality sector.

Following the Prime Minister’s announcement on Monday, all guest accommodation can reopen for leisure stays next week.

This includes hotels, hostels, B&Bs and other types of accommodation that rely on sharing facilities, including kitchens, sleeping areas, bathrooms and indoor communal areas such as lounges, sitting areas, and any lifts, staircases or internal corridors used to access the accommodation.

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Overnight stays in guest accommodation are restricted to groups of up to six people or two households / bubbles. People should stay socially distanced from anyone they do not live with or share a bubble with.

The new updated guidance also states that all guest accommodation can open permitted businesses and services on-site for access by guests and by the general public, including where the entrance is within the guest accommodation.

This includes indoor and outdoor sport facilities (such as swimming pools and gyms), spas and personal care facilities (such as hair, beauty, and massage services), and retail facilities.

Saunas and steam rooms can also reopen.

Food and/or drink (including alcohol) can be provided through room service.

Communal spaces such as lounges or lobbies may remain open to guests but no food or drink should be served in these spaces, people should not be encouraged to gather and social distancing should be observed.

Indoor entertainment is permitted. This includes venues such as theatres, cinemas and concert halls, and performance/screening areas within the premises of another venue such as a pub, hotel or holiday park.

More information on these measures is available in the sections on changes to operationschanges to facilities and services and hospitality.

For existing bookings, if guests are not able to take a planned holiday due to coronavirus restrictions, accommodation providers should give guests a chance to cancel their bookings.

If a booking is cancelled, either by the guest or the provider, we encourage accommodation providers to offer alternative dates if this can be agreed with the customer. If this cannot be arranged, businesses will be expected to provide a refund depending on the terms of the booking contract.

Tags : guidancehospitalityhotelsreopeningUKHospitality
Zoe Monk

The author Zoe Monk

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