The winner of the Housekeeping Manager of the Year award, sponsored by Mitre Linen, was Fiona Harkin from Glenapp Castle.
Fiona joined the castle at an exciting time of growth and when occupancy levels have gone from 30 to 40% to an average 67% annually and 90% in August 2019.
This is a dramatic change and Fiona has had to manage the department through this intensive period of change.
One of her key achievements has been to effectively manage her team through this change, recruit and train new team members, improve the housekeeping service provided at the castle and to manage the diverse aspects of the business across the cottages and sea safari. There have been challenges with some of the team adapting to the new systems but through Fiona’s positive approach and dedication she has managed to bring them all on board and now has a dynamic team.
Poppy Skziler, joint-owner of Glenapp Castle, is pictured collected her award on behalf of Fiona with Keith Porter from Mitre Linen
Stephanie Spong – Barns Hotel Bedford
Fiona Harkin – Glenapp Castle
KK Prabakaran – Dukes London
Paul Berncastle – Town Hall Hotel
Anita Elsom – Balmer Lawn Hotel