Kevin Brooke had big shoes to fill when he stepped up to the role of general manager in 2016 at one of the country’s most impressive hotels, Cliveden House. Taking over from respected hotelier Sue Williams, who had left to join Whatley Manor following a four-year renovation project at Cliveden, it was down to Brooke to take this new-look product to market, and in the best way possible.
He joined just as the fourth and final phase of refurbishment was nearing its completion, which was the epic transformation at the hotel’s spa. His wealth of experience in luxury international spa resorts complemented that of the existing team and enabled him to take Cliveden to the next level.
The spa opened in July 2017, after a nine-month restoration project and the results are simply astonishing. After underestimating how much the business would miss the addition during its closure, Brooke describes the spa as the ‘jewel in the crown’ and is ensuring that time and effort is spent keeping the offering at the forefront of the business.
Cliveden House is owned by the National Trust and leased to London & Regional, operating alongside three other outstanding properties in the Iconic Luxury Hotels umbrella; most notoriously seen as the sister hotel to Chewton Glen.
Now Brooke is endeavouring to make Cliveden ‘sing and shine’ once again, and powered by his fierce ambition, wants the hotel to become one of the best in the world.